Products return and exchange
All products are checked for quality before dispatch. We try our best efforts to ensure that the product is delivered to you in a perfect condition, if you are unsatisfied with our products, please kindly let us know.
  • For Replacement consumables
  • INKB2B shall replace a new one for you within 60 days of receipt of your order. For orders over 60 days after receipt, please contact us directly for arrangement.
  • If you choose a more expensive item, you shall pay the difference.
  • If you choose a cheaper item, the balance will be forfeited.
  • The items under guarantee must be returned to INKB2B at the time of exchange.
  • For OEM consumables or printers
  • INKB2B shall replace a new one for you within 7 days upon receipt of your order.
  • If you choose a more expensive item, you shall pay the difference.
  • If you choose a cheaper item, the balance will be forfeited.
  • The items under guarantee must be returned to INKB2B before the exchange.
  • Non-returnable items
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • Any free gift products
  • To return the product, you may contact us directly, or follow a few steps:
  • Click "Contact us" and select "Online order > Return & Exchange" from the enquiry type. Please also provide your order number.
  • Indicate returned products and the reason for your return in the input box area.
  • Upon receipt of your request, we will directly contact you by phone or by email within 24 hours.
  • Once product return and exchange is confirmed, please pack the returned product and send to us directly.
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